Delivery & Returns
Delivery Policy
Dragonfly Hair Design use the services of NZ Couriers to deliver all products bought online.
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Standard Delivery time is between 2-3 working days.
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For rural deliveries, please add on an extra 1-2 working days.
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We will advise any extra delays in delivery during the busy Christmas period and statutory holidays - please add on an extra 2-3 working days during this time. If this delay is not suitable, please contact us and we can cancel your order and organise a refund for you.
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A tracking number will be sent to you once your order has been shipped.
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Delivery within New Zealand is $10 or FREE for purchases of $60 or more.
Sorry, we are unable to deliver our products to destinations outside of New Zealand.
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Dragonfly Hair Design endeavour to meet these delivery schedules, but will not be held responsible for any delays due to incomplete delivery information or delayed courier deliveries unless otherwise specified.
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Returns Policy
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Please email us within 5 days at accounts@dragonflyhairdesign.co.nz so we organise return and replacement. We do not have to give a refund if you change your mind about a purchase — so please choose carefully.