Delivery & Returns
Delivery Policy
Dragonfly Hair Design use the services of NZ Couriers to deliver all products bought online.
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Standard Delivery time is between 2-3 working days.
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For rural deliveries, please add on an extra 1-2 working days.
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We will advise any extra delays in delivery during the busy Christmas period and statutory holidays - please add on an extra 2-3 working days during this time. If this delay is not suitable, please contact us and we can cancel your order and organise a refund for you.
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A tracking number will be sent to you once your order has been shipped.
Delivery within New Zealand is $10 or FREE for purchases of $60 or more.
Sorry, we are unable to deliver our products to destinations outside of New Zealand.
Dragonfly Hair Design endeavour to meet these delivery schedules, but will not be held responsible for any delays due to incomplete delivery information or delayed courier deliveries unless otherwise specified.
Returns Policy
If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. Please email us within 5 days at accounts@dragonflyhairdesign.co.nz so we organise return and replacement. We do not have to give a refund if you change your mind about a purchase — so please choose carefully.